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  • Service Management for the Enterprise

    Date: Sept 29, 2015 9 AM PST – Businesses today are beginning to realize that focusing on service excellence will provide the edge required to succeed in today’s increasingly competitive and dynamic business environment. Enterprise Service Management pro...

  • 3 Key Considerations When Setting Up a Service Desk

    Let’s start off by clarifying that service desks are no longer solely for IT. IT Service Management has evolved into a broader Enterprise Service Management approach, one that encompasses the entire organization, not just IT alone....

  • 5 Areas of Focus for a Government EPMO

    On Demand –  The concept of an Enterprise Program Management Office in government organizations has existed for many years.  The challenge of improving program management through better process and tools remains a priority.  The ultimate goal of improved...